eSanjeevaniOPD – the National Teleconsultation Service of Ministry of Health and Family Welfare, Government of India aims to provide healthcare services to patients in their homes. eSanjeevaniOPD enables free of cost, safe & structured video based clinical consultations between a doctor and a patient.
Key features of this citizen friendly web-based National Teleconsultation Service (eSanjeevaniOPD) are:
- Patient registration
- Family member registration
- Institutional registration (like correctional facilities, Sr. Citizen Homes, Orphanages etc.)
- Queue Management
- Video Consultation with a Doctor
- Instant messaging (text-based)
- ePrescription
- SMS Notifications
- Serviced by Doctors employed
- Free Service (managed jointly by State Governments & MoHFW, Govt. of India)
Salient features of this citizen friendly web-based National Teleconsultation Service (eSanjeevaniOPD) is a configurable onlineOPD (no. of daily slots, no. of doctors & OPDs /Specialty clinics, waiting room slots, consultation time limit etc).
FLOW:
Registration:
-User verifies his/her mobile no. using OTP
-Fills Patient Registration Form
-eSanjeevaniOPD assigns a Patient ID
Token:
-User requests a token for consultation
-Uploads health records, if any
-User receives Patient ID & Token through SMS
Login:
-Closer to the turn eSanjeevaniOPD sends a SMS notification asking user to login
-User logs in using Patient ID
-Patient enters the clinic and is placed at the end of the existing queue. If there is no queue you will be placed at serial no. 1
Wait:
-eSanjeevaniOPD assigns a doctor to the patient (time interval depends on the length of the queue)
-As the doctor is assigned to the patient “CALL NOW” button gets activated
-Upon clicking “CALL NOW” within 10 seconds the doctor shows up in video
Consultation:
-Patient consults the doctor
-During the consultation doctor has an access to the patient’s health records (if uploaded)
ePrescription:
-During the consultation, doctor prepares an electronic prescription (ePrescription)
-At the end of the consultation doctor sends the ePrescription and closes the call
-ePrescription shows up on patient’s end.
-Patient logs out after saving/printing the received ePrescription
After the call eSanjeevaniOPD sends SMS notification to the patient with a link to download ePrescription
eSanjeevaniOPD is based on eSanjeevani – Government of India’s flagship telemedicine technology developed by Health Informatics Group at Centre for Development of Advanced Computing, Mohali (Punjab), INDIA.
